Privacy Policy and GDPR compliance

Last updated: September 25, 2024

This Privacy Policy describes how Animalpak DE with legal corporate name being Animal Europe  (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from uk.animalpak.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Animal Europe is part of Universal Nutrition Retail BV.

 

Data Controller Information

Animalpak DE is the data controller of your personal information. For any data protection inquiries, you can contact us at service@animaleurope.com or our European headquarters Universal Nutrition at Plaza 12, Moerdijk, 4782 SK, The Netherlands.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Legal Basis for Processing

We process your personal data based on the following legal bases as mentioned in Article 6 of the GDPR:

Consent: Where you have given explicit consent for processing your data for specific purposes, typically by clicking the consent buttons entering our websites, registering your account with us or when you place an order.
Contract: Where processing is necessary for the performance of a contract with you.
Legal Obligation: Where processing is necessary for compliance with a legal obligation.
Legitimate Interests: Where processing is necessary for our legitimate interests, provided these are not overridden by your rights and interests.

 

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:
Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions, and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services. 

 

Cookies

We use cookies and similar technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us improve our services and provide you with personalized content. Here's a brief overview of the types of cookies we use:

  • Essential Cookies: These cookies are necessary for the functionality of our website, allowing you to navigate and use its features.

  • Performance Cookies: We use these cookies to collect information about how visitors use our Site. This helps us understand traffic patterns and improve our services.

  • Functional Cookies: These cookies allow our Site to remember your preferences and provide enhanced, more personalized features.

  • Targeting/Advertising Cookies: We use these cookies to deliver advertisements relevant to you and your interests. They also help us measure the effectiveness of our advertising campaigns.

For detailed information about the cookies we use, please refer to Shopify's Cookie Policy.

Information We Collect about Your Usage

 

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

 

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account.
Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services.
Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
Communicating with You and Service Improvement: We use your personal information to provide you with customer support and improve our Services.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes such as companies we use for logistics, legitimate purposes such as banks or tax departments, and other reasons subject to this Privacy Policy.

User Rights

Depending on where you live, you may have some or all of the following rights in relation to your personal information. For the United Kingdom your rights are:
  • Right to Access / Know
  • Right to Delete
  • Right to Correct
  • Right of Portability
  • Right to Opt out of Sale or Sharing or Targeted Advertising
  • Restriction of Processing
  • Right of Withdrawal of Consent
  • Appeal
  • You may exercise any of these rights by contacting us using the contact details provided below or on our online page https://de.animalpak.com/pages/data-request

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, you may lodge your complaint with the UK Information Commissioner's Office (ICO).

International Data Transfers

If we transfer your personal information outside of the United Kingdom, we will rely on recognized transfer mechanisms acknowledged by the European Commission's Standard Contractual Clauses. These clauses state that  any information that is shared is only accessed from within the secure environment of Shopify directly and is not being exported out of Shopify to be shared over insecure networks. The information is only accessibly by employees of affiliated parties that have specific access clearance and are legally bound to not share or misuse this information.

Our affliated parties are our offices of AnimalPak, Animal Europe and Universal Nutrition in the United Kingdom, The Netherlands, Dubai and The United States of America that all work together on our websites under the AnimalPak.com domain name.

 

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at service@animaleurope.com or contact us at 

Animal Europe Plaza 12, Moerdijk, 4782 SK, The Netherlands.